![]() Typically armed with just their laptop and their phone, productivity effectively ground to a halt. For example, a field-based sales employee might stay at a hotel where they couldn’t use a VPN or Direct Access connection to reach the corporate network. Remote solution neededĮven with the portal in place, it was still challenging for some of our remote workers. ![]() Because most Microsoft devices connect to on-premises Active Directory, the portal must also reside on‑premises or in a private cloud. ![]() Unlike the hassle of calling Helpdesk, the portal process is quick-typically five minutes-but it does require corporate connectivity. We used Microsoft BitLocker Administration and Monitoring (MBAM), which provides enterprise management capabilities for BitLocker, to create a self-service BitLocker recovery key portal. Our employees needed to be able to access their own BitLocker recovery key without the hassle of calling Helpdesk. The employee would have to authenticate themselves to Helpdesk and the Helpdesk technician would recover the key on the employee’s behalf. These calls typically lasted about an hour, resulted in lost productivity, and tied up the Helpdesk technician. ![]() Previously, if our employees didn’t know their BitLocker recovery key, they would have to call Helpdesk. In all of these situations, you can’t use your computer without a BitLocker recovery key. They include hardware issues, operating system upgrades, or failed BIOS updates. Outside of a theft scenario, there are a variety of reasons that a BitLocker recovery key might be needed. The feature helps protect not only data, but also personal information and access to corporate networks. If a security condition is detected, BitLocker locks the operating system drive and requires a unique BitLocker recovery key to unlock it. Microsoft Digital uses BitLocker-the Windows operating system disk encryption and data protection feature-for both hardware enforcement and data protection.
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